Manager/Course Surveying & Reporting, S-3593

Central Michigan University
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Job Description

MANAGER / COURSE SURVEYING & REPORTING

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Please see Special Instructions for more details.

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

*Central Michigan University has a Flexible Worksite Policy. Some flexible worksite arrangements may be possible for this position in accordance with this policy.

Applicants are strongly encouraged to submit recommendation letters. If there are recommendation letter(s) you wish to include that are not required, please utilize Recommendation Letters.

If there is another applicable document you wish to include that is not required, please utilize Other Document (1).

Position Information

Position Information

 

Posting Number S-3593
Position Number 75690
Type of Recruitment External
Position Title MANAGER / COURSE SURVEYING & REPORTING
Position Summary This position is responsible for overseeing the planning, preparation, and execution of support services for course surveys and reporting at Central Michigan University. Additional responsibilities include managing the University’s student End of Course Survey administration, developing content for web resources for system users, providing workshops and system consultations for system users (including faculty and designated administrators), and ongoing and time-limited projects. In addition, the manager monitors, responds to, and resolves student, faculty, and administrator requests for assistance. This position also provides support and management for course survey system-related issues and concerns.
Required Qualifications Bachelor’s degree.
Three years of professional experience.
Experience interpreting, analyzing, applying, and reporting research and statistical information.
Demonstrated project management skills.
Demonstrated ability to maintain confidentiality and exercise independent judgment.
Demonstrated excellent communication, organizational, time management, and problem-resolution skills.
Demonstrated ability to work successfully in a team environment.
Proficiency with basic computer software (including Microsoft Office).
Proficiency with survey systems (e.g., Qualtrics, Watermark).
Ability to perform the essential functions of the position with or without reasonable accommodation.
Preferred Qualifications Master’s degree.
Experience in higher education, working with faculty and academic administrators.
Knowledge/familiarity with academic and student learning processes.
College or university-level teaching experience.
Experience in survey development.
Experience working with multiple forms of educational assessment and/or evaluation.
Knowledge of specialized higher education technology and web-based systems.
Duties & Responsibilities Responsible for the University’s course survey system for the End of Course system (ECS), including preparing semester-based survey projects and supporting applicable administrator, instructor, and student use.
Communicates expectations, resources, and other relevant information to faculty and administrators.
Monitors daily inflow of system courses; works with CMU OIT and Watermark Support to correct identified system timing, course, and user anomalies.
Remains current with various system updates, enhancements, and integration.
Responds to and addresses user inquiries, questions, and trouble-shooting needs by students, faculty, and administrators beyond general business hours, during peak survey times as necessary.
Provides unit-level support using survey software (e.g., Qualtrics).
Provides individual and group survey system consultation support and workshops for alignment with required standards, best practices, custom questions, reporting, and learning outcomes.
Develops, updates, and coordinates content for relevant components for the Curriculum and Instructional Support (CIS) webpages, CMU Knowledge Base, and other resource repositories.
Coordinates other activities relating to course survey functions and reporting as needed (e.g., facilitate the gathering of materials and information to be used in activities such as course updates, program review, Faculty Review/Promotion/Tenure, licensure, and accreditation reports).
Supports university-wide initiatives where appropriate.
Serves as the backup administrator to additional Watermark Systems.
Performs other duties as assigned.
Supervision Exercised None.
Message to Applicants Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

*Central Michigan University has a Flexible Worksite Policy. Some flexible worksite arrangements may be possible for this position in accordance with this policy.

Applicants are strongly encouraged to submit recommendation letters. If there are recommendation letter(s) you wish to include that are not required, please utilize Recommendation Letters.

If there is another applicable document you wish to include that is not required, please utilize Other Document (1).
Employee Group Professional & Administrative -Salary
Staff Pay Level  
Pay Range $47,000 - $57,000 per year
Division Academic Affairs
Department Curriculum & Assessment
Position Status Regular
Position End Date  
Employment Status Full-Time
FTE 1.0
Position Type 12 month
Weekly Work Schedule Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Location Mount Pleasant, MI*
About the Department  
About CMU Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.
EEO Statement
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).
 
If you wish to see “EEO is the Law” posters, please click here.
 
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
 
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
 
CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu
Posting Ends  
Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn of this job opportunity? Please list the specific advertising source or indicate if it was word of mouth.

    (Open Ended Question)

  2. * Are you currently an internal employee of CMU according to the university's definition?
    • Yes
    • No
  3. * If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
    • Not Applicable
    • Dispatcher
    • Medical Faculty
    • Office Professional
    • P&A, SO or Faculty
    • Police
    • Public Broadcasting
    • Sergeant
    • Service Maintenance
    • Supervisory/Technical
  4. * Do you have at least a bachelor's degree?
    • Yes
    • No
  5. * Do you have at least three years of professional experience?
    • Yes
    • No
  6. * Do you have experience interpreting, analyzing, applying, and reporting research and statistical information?
    • Yes
    • No

Optional & Required Documents

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
Optional Documents
  1. Recommendation Letters
  2. Other Document (1)
Contact Information